Helvetia & Bristol Firenze - Starhotels Collezione

This was by far the best place my wife and I stayed in Italy for our honeymoon. The hotel is located in a very convenient spot close to sight seeing / eating and was very beautiful and felt like home. They gave us entrance to their spa for our special trip and the staff was very inviting. What makes this hotel deserving of praise was the outstanding hospitality and customer service, specifically the concierge Alessandro Marchese. He made our stay amazing and was so kind and gracious to recommend us gems to eat at and visit that that he himself went to. He genuinely felt like a close friend going great lengths to ensure we had a pleasant time in his city and I can’t begin to thank him enough for his kindness and help. He called his favorite restaurants and ensured we got seats despite how busy they were. It is rare to find someone so genuinely passionate about customer service and I cannot thank him enough for his kindness! The hotel itself is definitely worth the stay but what made it stand out above everywhere else we visited was Alessandro. We will definitely return for another stay just to see him!

Helvetia &Bristol is quite simply the most incredible Hotel I have ever had the immense chance to stay. Everything is so perfect here. From the moment the marvelous doorman opens the door to your always warm welcome, you experience a fairytale existence. Italians do pretty much everything to an exceptional high standard, at this hotel they are at their best. David

An amazing hotel! We spent four nights in the hotel. The room is clean. The services from all staff members were excellent. The check in staff member gave us a great introduction of the hotel when we checked in. They have been very welcoming throughout the whole stay. The only downside is the view from the room. Not all rooms get perfect views but we are totally fine with that. The hospitality and wonderful service made that up. Also, if this is your first time in Florence and want to find great places to eat, I strongly recommend checking in with the concierge person. He recommended us to a local restaurant and we had our best meal throughout our Italy trip. A wonderful hotel! We will definitely stay there again if we visit Florence in the future.

We chose Helvetia & Bristol for our Honeymoon trip and so glad we did. Gabriele and team exceeded our expectations in every way. From the warm welcome to the impeccable service, every moment was a delight. The staff went above and beyond to ensure our stay was truly memorable. They anticipated our needs and provided thoughtful touches that made us feel valued. The room was elegant, comfortable, and spotlessly clean. The hotel's central location allowed us to explore Florence with ease. Without a doubt, we will choose Hotel Helvetia for future visits, eager to relive this exceptional hospitality. Thank you for a perfect stay!